Results and Disputes
Change history
- 1.0 — 2026-06-15: Initial policy.
How results are reported and corrected, and what to do when players disagree.
For how reporting actually works step by step, see the Results guide. This page is the policy: what is expected of you, and how disputes are handled.
Reporting expectations
Section titled “Reporting expectations”- Report honestly. Report the result that actually happened. Deliberately reporting a false result is a conduct violation under Participation and Conduct.
- Report promptly. Report soon after the match, while everyone still remembers the details, so the result can be agreed without delay.
- Only agreed results count. A result is recorded once the players who must approve it have done so. If you disagree with a proposed result, decline it and a corrected one can be proposed.
Corrections
Section titled “Corrections”If a wrong result was recorded, it can be corrected. Corrections are made by staff: they record the right result, which supersedes the wrong one, and any rating change is adjusted from the corrected record. Ask for a correction through the dispute path below, and explain what was wrong.
Keeping evidence
Section titled “Keeping evidence”If a match might be disputed, keep your evidence. Screenshots, clips, or a recording of the match make a dispute far easier to resolve fairly. The more clearly the facts can be shown, the better staff can decide.
Disputes and escalation
Section titled “Disputes and escalation”When players cannot agree on a result, when a result needs correcting, or when a rule was broken in a match, raise it with staff in Discord. Explain what happened and share your evidence. Disputes about what occurred in a match, and in-game trouble such as rule-breaking or harassment, are resolved by staff — they are not settled automatically by the service.
Staff discretion
Section titled “Staff discretion”Staff weigh the evidence and context of each case and hold final discretion over the outcome, including how a disputed match is recorded and any consequences that follow under Participation and Conduct. How your data is handled during all of this is covered by Privacy and Public Data.