Help

Use the sections below to find the right help page for your situation.

Where to look

• FAQ — Common questions that do not fit a specific category: what the service is, how rating works at a high level, and other frequently-asked topics.

• Account and Group — Trouble with your player profile, Discord role, or group membership? Start here.

• Queue and Readiness — Issues joining the queue, confirming readiness, or understanding why a match did not form.

• Result and Dispute — Questions about submitting a result, getting both sides to agree, or escalating a dispute to staff.